- Registration and My Account
Certain services offered on or through the Website require you to register an account. You are responsible for maintaining confidentiality of your Registration Profile and My Account information, including the password, and for all activity that occurs under your account. You agree to provide us with accurate, current and complete data about yourself and your billing information as prompted by the registration and checkout processes. You may update any information as it pertains to your account, designate a different credit card to be billed, or change the applicable expiration date on your currently designated credit card, by clicking on the My Account button and selecting the appropriate link. You agree to immediately notify INDUSLOTS of any unauthorized use of your account or password, or any other breach of security. You may be liable for losses incurred by INDUSLOTS or any other user of the Website due to use of your password or customer account by a third party. You may not use anyone else’s password or customer account at any time. Customer agrees that INDUSLOTS will not be liable for any damages incurred, or information not received, by Customer as a result of Customer’s failure to provide accurate, current and complete information.
2. Online Product Catalog
INDUSLOTS makes every effort to ensure accuracy of information published in Online Product Catalog on this Website. However, INDUSLOTS makes no representations about the information presented, which is provided “as-is” and without warranty of any kind. Information in Online Product Catalog on this Website is subject to change without notice.
Prices are subject to change at any time prior to acceptance of your order by INDUSLOTS. Price comparisons are shown throughout the Website to indicate relative discounts of our pricing versus the Retail. Retail price is an estimated retail price to the best of our knowledge. Actual retail prices in your area may be substantially different. Discount reflects the difference between our price and estimated retail price shown on our Website. Because the retail prices shown on our Website may be different than the actual current retail prices in your area, you may not realize savings in the amount shown and may want to make alternative comparisons by checking the prices of other Internet or local retailers prior to making a purchase. Product Conditions displayed and agreed upon by Customer for each Product on the Website are in accordance with the INDUSLOTS Product Conditions guidance. In the event we discover a material error in availability, Product condition or price that affects your outstanding order, we will notify you of any corrections, and thereafter you may choose to accept the corrections, or cancel the order. If you choose to cancel the order, and your payment has already been submitted for the purchase, INDUSLOTS will issue a refund in the amount of submitted payment.
3. Order Acceptance Policy
Customers may initiate an order via the Website, email, phone or fax. Your receipt of an electronic order confirmation does not signify acceptance of your order by INDUSLOTS. If your Purchase Order or other correspondence lists terms that are different from the present Terms we may process your order, but we do not accept your listed terms and the Terms stated herein always supersede any other terms and conditions that may be stated elsewhere.
All orders are subject to Product availability and credit approval by INDUSLOTS. We may limit or cancel quantities available for purchase on any order on any basis, and alter availability of any special offers at any time without prior notice. We reserve the right, without liability or prior notice, to decline any order.
Orders placed by new Customers may require verification that could result in delay in order processing.
Order Cancellation. Order accepted by INDUSLOTS may be cancelled by Customer upon written consent of INDUSLOTS provided such order includes only the Products displaying the “in-stock” status in Customer’s order confirmation issued by INDUSLOTS. Products displaying status other than “in-stock” in Customer’s Order confirmation are non-cancellable and non-refundable. In the event of cancellation or other withdrawal of an order containing Products with status other than “in-stock” for any reason, and without limiting any other remedy which INDUSLOTS may have as a result of such cancellation or other withdrawal, reasonable cancellation or restocking charges shall include all expenses incurred and commitments made by INDUSLOTS as it pertains to procurement of Products for that order, and shall be paid by Customer to INDUSLOTS. Customer’s requests to reschedule an order are subject to acceptance by INDUSLOTS at its sole discretion. Order may not be cancelled or rescheduled after it has been surrendered to a shipping carrier by INDUSLOTS.
4. Terms of Payment
Customer agrees to pay the total amount of each invoice from INDUSLOTS in its entirety pursuant to the terms of each such invoice, without offset or deduction. All prices are shown in U.S. dollars. Any deficiency resulting from conversion of currency into U.S. Dollars is the responsibility of Customer. The following major credit cards, issued in the United States of America, are accepted: Visa®, MasterCard®, American Express®, Discover®. Customers without established INDUSLOTS Purchasing Account may pay for their order via credit or debit card only. Access to other pre-approved payment methods requires establishing of a Purchasing Account. Credit and debit card payments for export orders may be accepted only after receipt of the following documents from the Customer: copy of the front and back of your credit card; copy of your credit card billing statement; copy of the front and back of card holder’s driver’s license (or other valid form of Government issued identification, such as passport). The following pre-approved payment methods may be granted to Customer by INDUSLOTS: Credit or Debit Card, PayPal®, Wire Transfer, ACH. INDUSLOTS retains a security interest in the Products to secure payment in full and ensure compliance with the present Terms. Customer agrees to execute any additional documents necessary to perfect such security interest.
5. Taxes
Shipments within the United States. INDUSLOTS is located in the State of Maryland and is required by law to collect and remit sales tax on purchases for delivery within Maryland. Customer must claim any exemption from such taxes, fees or charges at the time of purchase and provide INDUSLOTS with necessary supporting documentation. INDUSLOTS does not add or collect sales tax for states other than Maryland. It is Customer’s responsibility to pay appropriate tax within Customer’s state of residence or business when necessary. International Shipments. All applicable VAT, PST, HST, and/or GST charges along with brokerage fees will be the responsibility of Customer and due at the time of delivery.
6. Delivery and Title
Shipment and Delivery Dates. INDUSLOTS will aim to initiate shipment and deliver Products as close as possible to Customer’s requested delivery date(s). In general, orders for “in-stock” Products will be shipped the same day if received and paid in full before 6.00 PM Eastern Standard Time. If received after the shipping deadline, orders will generally be shipped on the following business day. Orders for “pre-order” Products will be shipped within the period indicated in the Inventory & Pricing section of the Website at the time the order is submitted to INDUSLOTS. Customer acknowledges that shipment and delivery dates provided by INDUSLOTS are estimates only and that INDUSLOTS will not be liable for failure to achieve such dates. For avoidance of doubt delivery of Products within 30 days of the requested delivery date shall constitute timely delivery. Delay in delivery of one installment will not entitle Customer to cancel any other installment(s).
Title and Risk of Loss
Selection of a carrier and delivery route will be made by INDUSLOTS unless specifically designated by Customer. If Customer provides INDUSLOTS with Customer’s carrier account number, title to Products and risk of loss or damage during shipment passes from INDUSLOTS to Customer upon surrender of Products to the carrier (F.O.B. Origin, freight collect). For all other shipments, title to Products and risk of loss or damage during shipment passes from INDUSLOTS to Customer upon delivery to a specified destination (F.O.B. Destination, freight prepaid and added).
Export Controls
Products purchased are subject to export control laws, restrictions, regulations and orders of the United States. All orders of international origin are exported from the U.S. in accordance with Export Administration Regulations. Customer agrees to comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re-export, any Product to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such United States or foreign law or regulation. Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the Products or services hereunder. Customer shall be responsible for obtaining any required license to export, re-export or import.
7. Warranty Terms
8. Return Policy Return Material Authorization (RMA) Number. No returns of any type will be accepted by INDUSLOTS unless accompanied by a unique RMA number, which Customer must obtain by submitting online or emailing to contact@induslots.com prior to return. The following information must be provided by Customer to obtain RMA: Customer’s name, applicable invoice number, serial number of the Product, and details of Customer’s issue with the Product. Customer has 14 calendar days to return the Product after the applicable RMA is issued. INDUSLOTS reserves the right to refuse any UNAUTHORIZED returns: those that occur after the 14 day period or those involving Products that are unaccompanied by a valid RMA. Defective Product Returns. Customer may return most defective Products to INDUSLOTS within the warranty period specified in the Warranty Terms section of the present Terms and receive, at INDUSLOTS’s option, replacement, repair or refund.
Non-Defective Product Returns. Customer may request Return of working Products within 15 calendar days of invoice date. INDUSLOTS will review all requests on a case-by-case basis. If Return Authorization is granted, a restocking fee of 15% of the original purchase price will be retained and INDUSLOTS will issue a refund for the remainder of the amount, provided that INDUSLOTS receives the Product within 30 calendar days of invoice date and in the same condition in which it was originally delivered. Products received after 30 calendar days of invoice date and/or not in the same condition will not be accepted. Returned Products Must Be Complete. All Products must be returned entirely complete, including all original manufacturer’s boxes, packing materials, manuals, cables, and any other accessories provided by INDUSLOTS in original shipment. INDUSLOTS reserves the right to refuse return of incomplete Products or to charge a minimum 15% restocking fee for returns that are accepted. Customer must reference authorized RMA number on the shipping label of each box or write it on the shipping box itself. Customer should never write RMA number on the original manufacturer’s box.
Shipping Costs. Customer is responsible for the cost of shipping returned Products; INDUSLOTS is responsible for the cost of shipping replacements for returned Products and will match Customer’s shipping method.
Shipping Insurance. Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned Products and to use a carrier and shipping method that provide proof of delivery. INDUSLOTS is not responsible for loss or damage during transportation of returned Products.
Returned Products Must Be properly packed for shipping. INDUSLOTS is not liable for Product damages that may occur in transit during Product return. In order to minimize possibility of Product damages in transit, Customer must properly place the Product, or original manufacturer’s box with the Product, in a shipping box with packing materials. Customer must be sure the Product is properly surrounded with bubble wrap or packing foam. Products should never be shipped without packing foam, bubble wrap, or an antistatic bag. The preferred method for returning Products is each in an individual shipping box. If you must ship multiple Products within the same shipping box, be sure each Product is protected in its own antistatic bag and is separated with packing foam or bubble wrap. Products should never be returned loose and/or unprotected. Crushed or damaged shipping boxes should never be used for Product returns. Products should never be shipped without being boxed or thoroughly bubble-wrapped and secured to a pallet (whenever applicable due to Product’s size and/or weight).
Refusal/Receipt of Damaged in Transit or Incomplete Products. If a package containing Products purchased from INDUSLOTS arrives at Customer’s location damaged or incomplete, Customer should refuse to accept delivery from a carrier. If Customer does accept delivery of such package, Customer must: (i) note the damage and/or missing parts on the carrier’s delivery record so that INDUSLOTS may file a claim; (ii) save, as is, the Products and the original box and packaging it arrived in; and (iii) promptly notify INDUSLOTS either by calling INDUSLOTS Customer Service or by contacting the INDUSLOTS account manager to arrange for carrier’s inspection and pickup of the damaged or incomplete Products. If Customer does not note the damage or missing parts and save the received Products and original box and packaging and does not notify INDUSLOTS within five (5) days of delivery acceptance, Customer will be deemed to have accepted the Products as if they had arrived undamaged and complete, and INDUSLOTS’s regular return policy shall apply.
INDUSLOTS warrants to Customer that all hardware Products sold by INDUSLOTS are covered by INDUSLOTS Replacement Warranty during the warranty period. The warranty period begins to run on the date the Product is shipped to Customer (the invoice date). The warranty period is set forth as follows:
All Products are covered by 1 month INDUSLOTS Replacement Warranty. INDUSLOTS is not an Authorized Distributor of the products thus manufacturer’s warranties do not apply. Customers must check manufacturer’s website for further information.
Customer must notify INDUSLOTS of any defective Product within warranty period. Warranties offered by INDUSLOTS are subject to acceptance of and compliance with INDUSLOTS Terms. If return under warranty is required, we will replace the defective Product within the warranty period, provided that such Product is returned to INDUSLOTS by Customer in accordance with INDUSLOTS. Products returned under INDUSLOTS warranty may be replaced with refurbished, used or repaired Products. The replacement is our sole obligation for any breach of warranty. In a case where, after a reasonable number of attempts, we are unable to provide a replacement Product that meets the above warranty, we will refund the purchase price for that Product, as our sole obligation and your sole remedy.
The warranty will be void if, upon examination of the Product, it is determined by INDUSLOTS that the defect had occurred as a result of misuse, neglect, alteration, improper installation, accident, unauthorized repair or improper testing; or the serial numbers or date codes mismatch the originally sold Product or were removed or defaced.
EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY SECTION, ALL IMPLIED WARRANTIES, TERMS AND CONDITIONS (WHETHER STATUTORY OR OTHERWISE) ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. IN PARTICULAR, INDUSLOTS MAKES NO WARRANTY RESPECTING THE MERCHANTABILITY OF THE PRODUCTS OR THEIR SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE OR RESPECTING INFRINGEMENT.
9. Limitation of Liabilities
CUSTOMER SHALL NOT BE ENTITLED TO, AND INDUSLOTS SHALL NOT BE LIABLE FOR, LOSS OF PROFIT, PROMOTIONAL OR MANUFACTURING EXPENSES, OVERHEADS, BUSINESS INTERRUPTION COSTS, LOSS OF DATA, REMOVAL OR REINSTALLATION COSTS, INJURY TO REPUTATION OR LOSS OF CUSTOMERS, PUNITIVE DAMAGES, IPR INFRINGEMENT, LOSS OF CONTRACTS OR ORDERS OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE. CUSTOMER’S RECOVERY FROM INDUSLOTS FOR ANY CLAIM SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE AFFECTED PRODUCTS IRRESPECTIVE OF THE NATURE OF THE CLAIM WHETHER IN CONTRACT, TORT, WARRANTY, OR OTHERWISE.
10. Limitation of Use
PRODUCTS SOLD BY INDUSLOTS ARE NOT RECOMMENDED OR AUTHORIZED FOR USE IN LIFE SUPPORT, SURGICAL IMPLANTATION, NUCLEAR OR AIRCRAFT APPLICATIONS OR FOR ANY USE OR APPLICATION IN WHICH THE FAILURE OF A SINGLE COMPONENT COULD CAUSE SUBSTANTIAL HARM TO PERSONS OR PROPERTY. Customer agrees that using or selling Products for use in such applications is done at his own risk, and agrees that INDUSLOTS and its affiliates are not liable for any claim or damage arising from such use. Customer agrees to fully indemnify, defend and hold harmless INDUSLOTS and its affiliates from and against any and all claims, damages, loss, cost, expense or liability arising out of or in connection with the use or performance of Products in such applications. Use of software will be subject to the terms of any accompanying manufacturer’s end user license.
